Support & FAQ

Find answers to common questions or chat with us directly.

Frequently Asked Questions

Visit the Chrome Web Store, search for "IGrab", and click Add to Chrome. The extension will be ready to use instantly on Instagram.

The free plan lets you download up to 3 posts per day, including photos, videos, carousels, and Reels. Upgrade to Pro for unlimited downloads.

Click the upgrade button inside the extension or go to your Dashboard. We offer a Monthly plan (₹49/mo) for India and a Lifetime plan ($99) for international users via Razorpay.

A single Pro license can be activated on up to 3 devices. You can manage and revoke devices from your Dashboard.

Yes! IGrab supports downloading Stories, Reels, and regular posts. Stories require you to be logged into Instagram and able to view the story normally.

With Pro, you can download an entire account's media at once using the Turbo multi-threaded downloader. Visit any profile and click the bulk download button to start.

Try these steps:

  • Refresh the Instagram page
  • Make sure you're logged into Instagram
  • Check that the extension is enabled in chrome://extensions
  • Update IGrab to the latest version

If the problem persists, use the chat below to reach us.

Contact us via the chat below. Please note that full refunds are not applicable — Razorpay gateway processing charges will be deducted from the refund amount. Refunds are available within 7 days of purchase and processed within 5–10 business days.

Still need help?

Use the chat widget in the bottom-right corner to message us directly.

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